FAQ
FREQUENTLY ASKED QUESTIONS
We are based in France and proudly serve customers across the United Kingdom, offering high-quality vacuum cleaners with reliable delivery and customer support.
CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at contact@macdonaldsfrance.com as soon as possible during the order processing stage to indicate your request.
If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, the shipping information cannot be changed while the package is in transit.
What forms of payment are accepted?
We accept VISA, Mastercard, American Express, and Discover Card.
How do I know if my payment has been received?
Once your payment has been received, we will send you a confirmation email regarding your order. You can also log into your customer account on our website to check your order status at any time. If payment has been received, the order status will show "Processing".
Do you provide an invoice?
Yes. Once we have received your order and payment has been confirmed, the invoice will be sent to you via email.
How can I find out the shipping charges?
Please read our Shipping Policy page for more information regarding shipping costs and delivery times.
If I would like to make a gift purchase, can you send my order to a different address?
Yes, we can ship your order to a different address. Simply enter the desired shipping details during checkout.
How can I track my shipment?
Once your order has been shipped, you will receive a shipment confirmation email with a tracking number within 24–48 hours.
How do I know if my order has been shipped?
Once your order is shipped, you will receive a confirmation email with a tracking number.
If you’ve just received the notification, please allow 1–2 business days for the tracking information to be updated in the courier’s system.
Where is my confirmation email?
If you have any concerns about your order, please contact our Support Team at contact@macdonaldsfrance.com and we will be happy to assist you.
Most emails are answered within 1 business day.